About us
We are a growing network of AI trainers with a shared vision to make AI training affordable for small businesses & charities across the UK, with delivery in Plain English. With experience and expertise across a variety of sectors, we work with clients to build confidence, upskill teams and share best practice.
We look at the pros and cons of AI, what it does and doesn't do (yet, at least!) and the importance of developing and maintaining policies and procedures to use it 'safely'.
AI is a fun and incredibly powerful tool when you get the hang of it, but, as with great power comes great responsibility, we believe the light and shade of AI is imperative to acknowledge and appreciate when considering how and when we use it.
Most of all, we use these tools, daily, as HR practitioners, Sales & Marketing consultants, Teachers and Administrators, which means we're continually learning, fathoming and adapting to using AI in the most effective and useful way ourselves - just like you.
A note for our Charity friends...
Like most of you, we're a small team with bills and overheads, but as training professionals we are keen to help our charity partners where we can. To do this, each month, we offer up to THREE charitable organisations, a FREE 1-hour session on AI Basics.
We work around our other commitments, which essentially means that these sessions are online and 'out of hours', in so much as they are typically delivered between 8-9am and 5.30-6.30pm.
Some basic Ts & Cs apply - mainly, you need to be a charity - but if we can help you and your team to maximise your time and effort in support of what you do and who you do it for, then we'd love to chat.
For more details and to discuss mutual availability, please contact us:
Recent projects
Examples of our recent projects and bespoke solutions.
HR Policy Handbooks
Various public & private sector bodies
Review and redraft of Staff Handbooks, company policies and statutory guidance. Design and implementation of bespoke Assistants and Agents for staff use and referral.
Design and delivery of a series of bespoke training sessions for customer services and complaints handling teams, using 'free' AI tools.
Upskilling office managers to devolve and disseminate training across the staff complement.
Process Automation
Financial Services
Custom-built, AI-powered email parser to extract key information and convert and categorise enquiries before assigning them to the appropriate team member.
Report generation, automation of 'follow-up' emails after a prescribed period. Lead enrichment and 'always on' monitoring of leads and pre-drafting of a follow-up email for team review.
Sales & Marketing
Manufacturing & Engineering
Bespoke design, implementation and staff training, using AI to analyse and compare the impact and efficacy of marketing campaigns and strategies, sales leads and conversion rates, won/lost analysis, JIT purchasing of raw components, pricing, profit margins and forecasting.
Connection of CRM directly to desktop AI assistants so staff can interact via Chat Interface and Command Line extraction of data for power users.
Based in the West Midlands.
We work with clients across the UK, online and in person.
Contact
E-mail: hello@plainenglish-ai.co.uk